Career Opportunities

Implementation Manager

COMPANY OVERVIEW

DoubleCheck Solutions is revolutionizing the banking industry with a unique solution that offers consumers and small businesses with unprecedented visibility, access, and options when they have insufficient funds. DoubleCheck gives them the ability to cover their transactions before their payment is declined and they suffer the ripple effect of negative consequences that include multiple fees, a poor credit rating and a damaged reputation.

JOB SUMMARY

DoubleCheck is seeking a Implementation Manager to join a growing team of agile engineers who are focused on delivering cloud-based, data-rich, customer-facing applications built around a .Net technology stack. The Implementation Manager is responsible for overseeing the planning, execution, and delivery of implementing customers onto the DoubleCheck Platform. They will coordinate meetings, schedules and the timeline for implementation. They will serve as the point of contact for clients and team members and liaising between stakeholders and executive leadership. They will be highly collaborative within the team and with business stake-holders.

The Implementation Manager is fully remote, with occasional opportunities to travel for team meetings and engagements.

KEY RESPONSIBILITIES

• Manage the technical implementation process for new customers
• Work with all stakeholders to define requirements, workflows, documents and procedures to validate set-up necessary and guide customers through the set-up process
• Create and maintain customer specific project plans to ensure resources and partners are scheduled accordingly to complete tasks and manage client expectations for their implementation
• Thoroughly test and ensure accurate product set-up and drive client enablement by delivering initial end-user training
• Build strong relationships with client team members
• Provide support to customers by answering questions on the function and usage of the product
• Work with business users, product owners, customers, and leadership to understand on-boarding requirements, business and client processes and outstanding issues
• Assist the team in creating a world-class application user experience and consistency across DoubleCheck applications
• Provide recommendations for application and systems improvements
• Adhere to safe and secure development practices and principles within an organization focused on regulatory and compliance requirements

PREFERRED KNOWLEDGE, SKILLS & ABILITIES

• Associate or Bachelor’s degree
• Project Management skills with License or Certification required by the position: PMP, FRM, CFA, BCSI, MHE, FPC, CPP, ITIL, SFTP, PMI
• Experience with Microsoft .NET
• Experience with one or more Javascript Web Frameworks (VueJS, React, Angular, Ember, etc.)
• Experience with Excel, Monday.com, Powerpoint, Power BI, Word

OUR COMMITMENT TO DIVERSITY, INCLUSION & BELONGING

At DoubleCheck Solutions, diversity is embraced as one of our key values. We are committed to cultivating an environment that is safe, welcoming, and inclusive for all individuals. DoubleCheck is an Equal Opportunity Employer. We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.